Category Archives: Sell on tmall & taobao

Increase conversion rate by 20%

There is no doubt about the effect on our conversion rate. Many merchants have already set out to ask everyone, from the position of asking people’s position can see taobao to ask people how much attention, there are many buyers are like to click to view here. And here, once our product has a defect […]

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Tmall global Service specification for damage

Public date: March 31, 2017 Effective date: April 7, 2017 A, definitions, 1.1 damage worry-free service: refers to the consumers buy the Tmall international platform with “broken worry-free” service identification of the goods, merchants promise if the consumer is in when receiving exist outside the tank breakage and leakage powder (liquid) and at the time […]

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Tmall Global Prohibited Commodity Management Guidelines

修改生效时间:2016-07-15 Effective date of modification: July 15, 2016 第一章 概述 Chapter 1 Overview 第一条【目的和依据】为保障天猫国际用户的权益,维护天猫国际的正常秩序,根据国家法律法规规范,以及《天猫国际服务条款规则》等相关协议和规则,制订本规范。 Article 1 Purpose and basis: To guarantee the rights and interests of users of Tmall Global and maintain the normal order of Tmall Global, these Guidelines are hereby formulated in accordance with national laws, rules, and criteria, and related agreements and regulations […]

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Tmall Global Product Posting Guidelines 2

3、类目发布规范:商品类目发布须遵守《天猫国际经营大类一览表》及《天猫国际允许跨类目经营的商品列表》的具体要求; 3. Category posting standards: commodity category posting should conform to concrete requirements of “List of Operating General Categories of Tmall Global” and “List of Cross-category Operated Commodities Allowed by Tmall Global”; 包括但不限于以下情况除外:商品品名上明确标示使用人群为孕妇、婴幼儿、儿童的(适用人群包含成人),须发布在母婴行业所属类目下(包含旗舰店);商品品名上未明确标示使用人群为孕妇、婴幼儿、儿童的(适用人群包含孕妇、婴幼儿),须发布在商品所属行业大类下。 Including but not limited to the following exceptional cases: with their names clearly indicating that their users are pregnant women, infants, and […]

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Tmall Global Product Posting Guidelines 1

前   言 Preface 为了提高天猫国际的产品品质,更好地规范商家商品发布的行为,特拟定如下文案。 These guidelines are developed for the purpose of improving product-quality at Tmall Global(tmall.hk) and to better regulate product postings by Sellers. 天猫国际商品发布规范由天猫国际出品,天猫国际有权对本标准进行相关修订和解释。 Tmall Global Product Posting Guidelines was developed by Tmall Global, and TTmall Global has the right to its amendment and interpretation. 天猫国际商品发布规范于2017年9月30日修订,2016年12月15日开始执行。 Tmall Global Product Posting Guidelines was amended on 9.30.2017, and is effective from 12.15.2016. […]

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Tmall Global Privacy Policy

Tmall.hk Website 天猫国际网站 PRIVACY POLICY 隐私权政策 (Version: July 1, 2014) (版本:2014年7月1日) The website with the URL: www.tmall.hk (the “Site”) is an electronic commerce platform operated by Taobao China Holding Limited, a company within the Alibaba Group (“we”, “us”, “our”).  We recognise the importance of your privacy as well as the importance of maintaining the confidentiality […]

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Tmall Global Qualification Management Measures for Operating Stores

为建立良好的经营秩序,提升消费者购物体验及购物品质,根据天猫国际规则拟定本管理办法。 In order to establish good business order and improve shopping experience and shopping quality for customers, the following Qualification Management Measures are drafted in accordance with the Tmall Global Rules. 一、资质的真实性 商家务必确保提供的资质的真实性(若商家提供的相关资质为第三方提供,如商标注册证、授权书等,请务必先行核实文件的真实有效性),若商家向天猫国际提供伪造、变造的资质及文件,根据《天猫国际商户服务协议》及《天猫国际规则》,天猫国际有权进行清退。同时,该商家也将被列入非诚信客户名单,天猫国际将不再与其进行合作。 Authenticity of Qualifications Merchants must ensure the authenticity of their qualification documents (where the related qualifications of the Merchant, such as trademark registration certificates, […]

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Tmall Global Sales Activities Standard Rules

天猫国际商家参加天猫或天猫国际官方发起的营销活动,必须遵守以下规则: Tmall Global Merchants participating in Tmall.com Platform or Tmall Global official sales activities must comply with the following rules:  一、如商家违反《天猫国际商家服务协议》及相关规则,且在处罚期内的,限制活动报名。处罚扣分及限制营销活动天数,如下表所示: If a Merchant violates the “Tmall Global Business Services Agreement” and related rules, registration for its sales activities will be limited during the penalty period. The deduction of penalty points and the number of […]

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Tmall Global Pre-sale Business Management Rules 2

(三)定金规则: 支付定金后,买家未如期支付尾款,或买家申请退款且根据《天猫国际规则》、《争议处理规则》等相关规则判定为非卖家责任的,定金均不退还。 3、Deposit rules: After payment of the Deposit, if a Buyer does not pay the Balance Due on schedule, or where the Buyer applies for a refund and it is determined in accordance with the “Tmall Global Rules”, “Dispute Resolution Rules” and other related rules, that the Seller is not responsible, the Deposit will […]

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Tmall Global Pre-sale Business Management Rules 1

第一章 概述 Chapter 1 General Overview  第一条【目的和依据】为促进开放、透明、分享、责任的新商业文明,保障天猫国际预售用户合法权益,维护天猫国际预售正常运营秩序,根据天猫国际《用户服务协议》、《服务条款协议》等相关规则和协议的规定,特制定本管理规范。 Article 1 [Purpose and Basis] These Management Rules are issued in accordance with Tmall Global’s “User Services Agreement”, “Service Terms” and other related rules and agreements, for the purpose of promoting an open, transparent, sharing, responsible new business culture, protecting the legal rights and interests of Tmall Global Pre-sale […]

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